Last updated: 2 June 2026

This Privacy Policy explains how Pathfinder CIC, trading online through www.pathfinderdevelopment.co.uk, collects, uses, stores and protects personal information. We are committed to treating your information with care, respect and transparency.

Pathfinder CIC provides holistic, trauma-informed wellbeing services, training, community support and organisational wellbeing services. This means we may collect personal information when you visit our website, contact us, book a session, join a programme, make an enquiry, attend training, or communicate with us.

Who We Are

For the purposes of this Privacy Policy, Pathfinder CIC is the organisation responsible for deciding how personal information is used.

Website: https://www.pathfinderdevelopment.co.uk

Email: [email protected]

Address: 7 Charlotte Street, Perth, PH1 5LW

If you have questions about this Privacy Policy or how we use personal information, please contact us at [email protected].

Information We May Collect

We may collect information that you choose to provide to us, such as your name, email address, phone number, message details, booking information, training enquiries, course participation details, payment-related information, and any information you share when contacting us.

In some circumstances, especially where you book a wellbeing session, attend training, or ask for support, you may choose to share information about your wellbeing, personal circumstances, access needs, or health-related considerations. We only ask for information that is relevant to the service being provided and we encourage you not to share more than is necessary at the first point of contact.

We may also collect basic technical information when you use our website, such as your IP address, browser type, pages visited, approximate location, device information, and how you interact with the site. This may be collected through cookies, analytics tools, website hosting systems, booking platforms, or similar technologies.

How We Use Personal Information

We use personal information to respond to enquiries, manage bookings, provide services, deliver training, communicate with clients and learners, process payments, improve our services, maintain safe and professional records, comply with legal obligations, and protect the wellbeing and safety of our community.

Purpose

Examples of use

Responding to enquiries

Replying to contact form submissions, emails, and questions about services.

Providing services

Managing appointments, wellbeing sessions, training, memberships, programmes and organisational wellbeing support.

Administration

Confirming bookings, sending reminders, keeping appropriate records, and managing cancellations or changes.

Payments and purchases

Processing payments, issuing receipts, and managing access to paid services or online courses.

Safeguarding and safety

Responding appropriately if we believe there is a serious risk of harm to you or someone else.

Legal compliance

Meeting accounting, tax, insurance, regulatory, contractual, or legal requirements.

Service improvement

Understanding how people use our website and services so we can improve what we offer.

Marketing, where permitted

Sending updates about Pathfinder services, courses or events where you have opted in or where we are otherwise legally permitted to do so.

Our Lawful Basis for Using Information

Under UK data protection law, we need a lawful basis to use personal information. Depending on the situation, we may rely on consent, contract, legal obligation, legitimate interests, or vital interests.

Where we process health-related or wellbeing-related information, this may be classed as more sensitive personal data. In those situations, we will only use it where there is an appropriate lawful basis and an additional condition under data protection law, such as your explicit consent, the provision of health or social care-type support where applicable, safeguarding, or where it is necessary for legal claims.

Sharing Personal Information

We do not sell your personal information. We may share information with trusted service providers where this is necessary to run our website, manage bookings, process payments, deliver online learning, send communications, maintain records, or provide professional support.

These providers may include website hosting services, booking platforms, payment processors, email communication systems, course platforms, professional advisers, insurers, accountants, or IT support providers. We only share what is necessary and expect providers to handle information securely and lawfully.

We may also share information if required by law, if necessary to protect someone from serious harm, or if needed to establish, exercise or defend legal rights.

International Transfers

Some technology providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place so that your personal information continues to receive a suitable level of protection.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for service delivery, safeguarding, professional record keeping, accounting, tax, insurance, legal, or dispute-resolution purposes.

Because different types of records need to be kept for different periods, retention periods may vary. When information is no longer needed, we will delete it, anonymise it, or securely archive it in line with our internal procedures.

Cookies and Website Analytics

Our website may use cookies or similar technologies to make the site work properly, understand how visitors use it, improve performance, and support booking, marketing or analytics functions. Some cookies may be essential, while others may depend on your consent.

Where required, we will give you appropriate information and choices about non-essential cookies through a cookie banner or cookie settings tool.

Your Rights

You have rights in relation to your personal information. These may include the right to ask for access to your information, correction of inaccurate information, deletion of information, restriction of processing, objection to certain uses, data portability, and withdrawal of consent where consent is the lawful basis.

These rights are not absolute and may depend on the circumstances, the type of information involved, and the lawful basis for processing. If you would like to exercise any of your rights, please contact us at [email protected]

Complaints

If you are concerned about how we handle your personal information, please contact us first so that we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.

You can contact the Information Commissioner’s Office through https://ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, systems, or legal obligations. The latest version will be published on this page with an updated date.